1. Introduction

Welcome to CleanSheet Group (“we,” “us,” or “our”). We’re committed to protecting your privacy and ensuring you have a positive experience on our site and in using our services.

• What information we collect
• How we use and share that information
• How we protect your data
• Your rights and choices regarding your information
• How to contact us with questions or concerns

2. Information We Collect

We collect different types of information to enhance our services, ensure secure transactions, and improve your experience. This includes:

2.1 Personal Information

• Full name
• Email address
• Phone number
• Date of birth
• Identification details (e.g., passport or national ID)

2.2 Educational Information

• Academic documents (e.g., transcripts, diplomas, certifications)
• Issuing institution details (e.g., names, addresses, contact information)

2.3 Technical Information

• IP address
• Browser type and version
• Operating system
• Device information (e.g., model, specifications)
• Usage data (e.g., pages visited, time spent on the Site)

2.4 Payment Information

We value the security of your financial information. CleanSheet Group does not record, store, or retain credit card numbers or sensitive payment details. Payments made through our Site are securely processed by third-party gateways that comply with industry‑standard security protocols.

3. How We Use Your Information

We use the information collected from you to deliver our services effectively, ensure compliance, and enhance your experience on the Site. Specifically, we use your information to:

3.1 Verify Educational Documents

Authenticate documents by collaborating with issuing institutions and primary sources.

3.2 Process Applications

Manage applications efficiently and provide services like document verification.

3.3 Communicate with You

Send updates regarding account status, application progress, and service changes.

3.4 Enhance the Site

Improve functionality and user experience through usage analysis.

3.5 Ensure Compliance

Fulfill legal, regulatory, and contractual obligations.

4. Cookies Policy

CleanSheet Group uses cookies to improve your experience on our website. Cookies are small text files stored on your device which you control through your browser settings. We use the following types of cookies:

4.1 Essential Cookies

These are necessary for the website to function.

4.2 Performance Cookies

These help us understand how you use our website.

4.3 Third‑Party Cookies

These may be used for analytics or advertising.

5. How We Share Your Information

We respect your privacy and only share your information when necessary to provide services or comply with legal obligations.

5.1 Third Parties

• Verification Sources: Issuing institutions and third‑party providers for document authentication.
• Telr Payment Gateway: Payments are securely processed through Telr, a PCI‑compliant service that encrypts and handles your financial transactions on our behalf—CleanSheet Group never stores your card details.

5.2 Legal Requirements

We respect your privacy and only share your information when necessary to provide services or comply with legal obligations.

5.3 Payment Information

All credit/debit cards’ details and personally identifiable information will not be stored, sold, shared, rented, or leased to any third parties. Payments made through our Site are securely processed by third‑party payment gateways that comply with industry‑standard security protocols.

CleanSheet Group is not responsible for the privacy policies of websites to which we link. If you provide any information to such third parties, different rules may apply. Please contact those entities directly if you have any questions about how they collect or use your information.

6. Data Security

We are committed to safeguarding your personal information and have implemented industry‑standard security measures:

6.1 Encryption

Secure data transmission using encryption protocols.

6.2 Access Controls

Restricted access to sensitive information for authorized personnel only.

6.3 Monitoring

Regular monitoring for vulnerabilities and threats.

Despite our efforts, no online system can guarantee absolute security. We encourage you to take proactive measures to protect your account, such as keeping credentials confidential and using strong, unique passwords.

7. Your Rights

You have the following rights concerning your personal information:

7.1 Access and Correction

Request access to your personal data and corrections if necessary.

7.2 Data Deletion

Request the deletion of your data, subject to retention requirements.

7.3 Data Portability

Request a copy of your personal data in a machine‑readable format.

7.4 Withdraw Consent

Withdraw consent for data processing at any time.

To exercise any of these rights, please contact us at [email protected].