Frequently Asked Questions

• How can I register an account?

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  To register, click the "Register Now" button and provide your personal details, including a valid email address and a password. A confirmation email will be sent to activate your account.

• How can I update my personal information?

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  To update your details, go to the “Profile Settings” section with the user icon and make the necessary changes. Ensure your email address is up to date for important notifications.

• How do I make a payment for my application?

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  You can make payments via credit card and debit card; ensure your payment details are accurate to avoid processing delays.

• How long does the application process take?

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  Generally, verification takes 15-20 business days from the date of payment and submission of completed applications. However, processing times may be delayed due to multiple reasons such as missing documents or information required from the applicant, late response from the issuing authority or force majeure events.

• How do I check the status my application or follow up on my application?

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  You can monitor the status of your request by logging in to your account. You can see whether it is “In Progress”, “Pending”, or “Closed”. Or visit Check Status page.

• What types of credentials required for my verification?

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  You can submit a variety of credentials, including educational degrees, employment certificates, professional certifications, and identification documents. However. You must at least submit the credentials required by the organization or recipient of the report.

• Can I cancel my verification request?

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  Once a verification request is submitted, it cannot be canceled. However, you can submit a support ticket if you encounter any issues.

• What happens if my application status is closed?

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  Once your application is closed, we will send the results to your organization, or the recipient and you will receive a confirmation email. You can download your report from your account.